A single point of contact within a company for managing customer queries and issues related to IT services, providing support and ensuring timely resolution of problems.
You will find this term commonly used in IT Service Management, Customer Service
A formal agreement between an IT service provider and a customer specifying the level of service, response times, and responsibilities of both parties.
You will find this term commonly used in IT Service Management, IT Governance
The activities that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
You will find this term commonly used in General IT, Management
A business model in which IT services are centralized within an organization to improve efficiency, reduce costs, and provide standardized services to multiple departments or business units.
You will find this term commonly used in IT Management, General IT
The difference between the IT skills needed by employers to achieve business objectives and the skills that employees actually possess, often leading to challenges in project delivery and innovation.
You will find this term commonly used in IT Management, Human Resources
The approach an organization takes to determine how and where services or components of IT service delivery will be provided, whether in-house, outsourced, or a combination of both.
You will find this term commonly used in IT Management, General IT
The practice of supplementing the existing staff with additional temporary workers or contractors to meet project demands or fill specific skill gaps.
You will find this term commonly used in IT Management, Human Resources
Established guidelines and technical specifications that ensure interoperability and compatibility among different IT systems, devices, and applications.
You will find this term commonly used in General IT, Networking
Adherence to a set of guidelines or standards developed by standardization organizations or industry groups to ensure that IT products, services, and processes meet specific requirements for quality, compatibility, and security.
You will find this term commonly used in General IT, Security
The ongoing process of reviewing and ensuring that IT practices, systems, and products comply with established standards, regulations, and policies.
You will find this term commonly used in IT Governance, Security
The process of defining an organization's technology strategy and roadmap, aligning IT goals with business objectives to guide the development and management of IT resources.
You will find this term commonly used in IT Governance, General IT
A comprehensive plan that outlines how technology should be used to meet IT and business goals. It includes aspects such as technology direction, IT infrastructure, and IT governance policies.
You will find this term commonly used in General IT, IT Governance
Efforts to minimize the environmental impact of IT operations through energy-efficient technologies, reducing waste, and promoting recycling and sustainable resource use.
You will find this term commonly used in Environmental IT, IT Management
The process of defining the architecture, components, modules, interfaces, and data for a system to satisfy specified requirements, aiming to create an effective IT solution.
You will find this term commonly used in General IT, Development
The process of linking together different computing systems and software applications physically or functionally, to act as a coordinated whole.
You will find this term commonly used in General IT, Development
The interdisciplinary field focused on the development and management of complex information systems through integration of hardware, software, and process engineering.
You will find this term commonly used in Development, General IT
The process of recruiting, developing, retaining, and optimizing skilled IT personnel to meet current and future organizational needs.
You will find this term commonly used in Human Resources, IT Management
A comprehensive overhaul of an organization's IT operations, aiming to improve efficiency, reduce costs, and better support business goals. It involves the adoption of new technologies, processes, and models.
You will find this term commonly used in IT Management, IT Governance
The process of ensuring that IT investments achieve the expected benefits and contribute positively to the strategic objectives of the organization.
You will find this term commonly used in IT Management, Finance
The process of managing contracts with IT vendors, including negotiation, execution, compliance monitoring, and performance assessment, to ensure value and mitigate risks.
You will find this term commonly used in IT Management, General IT
The process of assessing and selecting IT vendors based on criteria such as price, quality, service, support, and reliability to ensure they meet organizational needs and standards.
You will find this term commonly used in IT Management, General IT
The process by which organizations take appropriate measures to manage vendor relationships, ensuring that the agreements with technology vendors are fulfilled in accordance with the terms and conditions of the contract.
You will find this term commonly used in General IT, IT Management
The practice of monitoring and managing the performance and effectiveness of IT vendors to ensure they meet contractual obligations and contribute value to the organization.
You will find this term commonly used in IT Management, General IT
Initiatives aimed at enhancing the skills and competencies of the IT workforce to keep pace with technological advancements and meet organizational demands.
You will find this term commonly used in Human Resources, IT Management
A framework for modeling the probability of a discrete outcome, such as the correctness of a response to an item, based on the item's properties and the individual's latent traits. Used in educational assessment and psychological testing.
You will find this term commonly used in Data Analysis, Machine Learning
In software development, the repetition of a process or set of instructions a specified number of times or until a specific condition is met. It is a fundamental part of programming loops.
You will find this term commonly used in Software Development
A method of software development that involves repeated cycles (iterations) of development, where each iteration consists of planning, design, coding, and testing, allowing for incremental improvements to a project or system.
You will find this term commonly used in Software Development, Project Management
A set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
You will find this term commonly used in General IT
A phase within the ITIL framework focused on continually aligning and realigning IT services to changing business needs by identifying and implementing improvements to IT services that support business processes.
You will find this term commonly used in IT Service Management, IT Governance
A stage in the ITIL service management cycle that focuses on ongoing improvements to IT services and processes, aiming to increase efficiency and effectiveness based on performance analysis and feedback.
You will find this term commonly used in IT Service Management, IT Governance
Introduces the lifecycle of managing IT services to deliver business expectations.
You will find this term commonly used in IT Service Management
A stage in the ITIL Service Lifecycle focusing on the activities, processes, and infrastructure required for the ongoing management and operation of products and services.
You will find this term commonly used in IT Service Management, IT Governance
Part of the ITIL framework that helps organizations design, develop, and implement service management, not only as an organizational capability but as a strategic asset. Guides in the development of service management policies, guidelines, and processes across the ITIL Service Lifecycle.
You will find this term commonly used in IT Service Management, IT Governance
Part of the ITIL framework that guides the development and transition of services from the design to the operation phase, ensuring changes are implemented smoothly and service quality is maintained.
You will find this term commonly used in IT Service Management, IT Governance
A structured approach to managing IT services, processes, and functions to ensure the efficient and effective delivery of IT services that meet business and customer needs.
You will find this term commonly used in IT Service Management, IT Governance
Software applications that support activities and processes in IT Service Management (ITSM). They enable organizations to manage incidents, problems, changes, and other aspects of IT management within a single system or suite of applications.
You will find this term commonly used in IT Service Management, General IT
The process of checking that a product, service, or system meets specifications and that it fulfills its intended purpose. It is often used in critical systems, such as those in aerospace and defense.
You will find this term commonly used in Software Development, Quality Assurance
Independent Verification and Validation Testing, a process in software development where a third party evaluates the software product to ensure it meets specifications and standards, and is free from defects.
You will find this term commonly used in Development, Quality Assurance
A technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
You will find this term commonly used in Networking, General IT
Interactive Voice Response System, a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad.
You will find this term commonly used in Telecommunications, Customer Service
The process of tailoring Interactive Voice Response (IVR) systems to fit specific business requirements, including custom messages, call routing, and integration with databases for personalized customer interactions.
You will find this term commonly used in Telecommunications, Customer Service
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