A systematic approach to managing all changes made to IT infrastructure, including standardized methods and procedures for efficient and prompt handling, minimizing the impact of change-related incidents.
You will find this term commonly used in IT Service Management, IT Governance
A financial management tool used by IT departments to charge other departments for utilizing IT services or resources, promoting accountability and efficient resource use.
You will find this term commonly used in IT Management, General IT
The process of adhering to legal, regulatory, and company standards and guidelines related to an organization's IT infrastructure and processes.
You will find this term commonly used in Security, IT Governance
An evaluation of an organization's adherence to regulatory guidelines and standards in its IT operations, focusing on security, data protection, and risk management practices.
You will find this term commonly used in IT Governance, Security
The process of maintaining information about IT assets and settings, ensuring that configurations are in a desired, consistent state and documented accurately.
You will find this term commonly used in IT Service Management, IT Governance
Offers advice, expertise, and solutions to organizations to help them improve their IT infrastructure and systems.
You will find this term commonly used in IT Management, Consulting
The process of developing a plan to restore IT systems and operations in the event of a disruption or disaster, ensuring business continuity.
You will find this term commonly used in IT Governance, Security
The process of developing strategies for maintaining essential IT operations during and after a disaster or disruption, part of business continuity planning.
You will find this term commonly used in IT Governance, Security
The practice of achieving the best possible balance between IT costs and IT performance, including re-evaluating, reducing, and controlling spending on IT services and infrastructure.
You will find this term commonly used in IT Management, General IT
A graphical representation that provides a real-time overview of key performance indicators (KPIs) and metrics within an IT department or project, aiding in decision-making and performance monitoring.
You will find this term commonly used in General IT, IT Management
The use of data visualization and analysis tools on IT dashboards to monitor, analyze, and report on IT performance metrics and operations.
You will find this term commonly used in IT Management, Data Analysis
The process of understanding, anticipating, and influencing customer demand for IT services, ensuring that the IT organization can provide sufficient capacity to meet service levels.
You will find this term commonly used in IT Service Management, General IT
A continuous quality improvement model consisting of a logical sequence of four repetitive steps for continuous improvement: Plan, Do, Check, Act.
You will find this term commonly used in IT Management, General IT
The process of creating a documented, structured approach with instructions for responding to unplanned incidents that can disrupt IT services and operations, aiming to restore normal operations as quickly as possible.
You will find this term commonly used in IT Governance, Security
The investigation and evaluation of an organization's IT infrastructure and operations, typically conducted before a business merger, acquisition, or partnership to assess risks and value.
You will find this term commonly used in IT Governance, IT Management
Practices and strategies within IT to reduce the environmental impact of technology operations, including energy efficiency, resource conservation, and responsible disposal.
You will find this term commonly used in IT Management, Environmental IT
The discipline of ensuring that IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services.
You will find this term commonly used in IT Management, General IT
A set of guidelines, best practices, and standards designed to provide a structured approach to IT management, governance, and operations, examples include ITIL, COBIT, and TOGAF.
You will find this term commonly used in IT Governance, General IT
The framework that ensures IT investments support business objectives. It involves leadership, organizational structures, and processes that ensure that the enterprise's IT sustains and extends the organization's strategies and objectives.
You will find this term commonly used in General IT, Management
A set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business, aiming to improve efficiency and achieve predictable service delivery.
You will find this term commonly used in IT Service Management, IT Governance
The process of making IT infrastructure as efficient, cost-effective, and scalable as possible, often through virtualization, cloud computing, and other modernization strategies.
You will find this term commonly used in IT Management, Cloud Computing
The process of capturing, distributing, and effectively using knowledge within the IT department and across the organization to improve decision-making and performance.
You will find this term commonly used in IT Service Management, General IT
The administration of leasing agreements for IT equipment, ensuring optimal financial and operational management of technology assets.
You will find this term commonly used in IT Management, Finance
A framework used by organizations to assess the maturity and effectiveness of various IT processes within the organization, guiding improvements and benchmarking progress.
You will find this term commonly used in IT Management, General IT
The analysis of data from IT operations to gain insights into performance, identify trends, and predict future issues or outages.
You will find this term commonly used in IT Management, Data Analysis
The use of software tools and technologies to automate routine IT tasks, improving efficiency, reducing errors, and freeing up staff for more strategic work.
You will find this term commonly used in IT Management, Automation
The administration of technology and application components that support an organization’s IT infrastructure, focusing on the daily tasks related to the management of technology components.
You will find this term commonly used in IT Service Management, General IT
The process of continually refining and improving the efficiency, performance, and cost-effectiveness of IT operations and services.
You will find this term commonly used in IT Management, General IT
The use of external service providers to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes.
You will find this term commonly used in General IT, Management
Various frameworks and agreements through which businesses delegate IT functions and services to external providers, ranging from infrastructure and software development to support and maintenance.
You will find this term commonly used in IT Management, General IT
The practice of comparing the performance of an organization's IT services and processes against industry standards or best practices to identify areas for improvement.
You will find this term commonly used in IT Management, General IT
The process of monitoring and managing the performance of IT services and infrastructure, ensuring they meet the agreed-upon performance standards and service level agreements (SLAs).
You will find this term commonly used in IT Service Management, IT Governance
A set of policies and standards that govern the use and management of IT resources within an organization, aiming to ensure compliance, security, and efficient operation.
You will find this term commonly used in IT Governance, Security
The process of reviewing and assessing the IT investments, projects, and assets of an organization to align them with business objectives and to prioritize resource allocation.
You will find this term commonly used in IT Management, General IT
The application of systematic management to large classes of items managed by enterprise Information Technology (IT) capabilities, including investments, projects, and applications.
You will find this term commonly used in General IT, IT Management
The series of activities and procedures necessary to acquire information technology products and services.
You will find this term commonly used in General IT, IT Management
A set of guidelines that govern the process of acquiring IT hardware, software, and services, ensuring fair, transparent, and efficient purchasing decisions.
You will find this term commonly used in IT Management, General IT
The process of planning, organizing, and delineating responsibility for the completion of an organization's specific information technology (IT) goals.
You will find this term commonly used in Project Management, General IT
Plans, initiates, and manages information technology projects, overseeing the progress and ensuring alignment with business goals.
You will find this term commonly used in Project Management, IT Strategy
The centralized management of one or more portfolios that include identifying, prioritizing, authorizing, managing, and controlling IT projects and programs to achieve specific strategic business objectives.
You will find this term commonly used in IT Management, Project Management
The systematic process of verifying and validating that a product or service meets the specified requirements, focusing on enhancing the development and maintenance processes.
You will find this term commonly used in IT Management, Development
The ability of an IT system to adapt to and recover from disruptions, ensuring continuous business operations and safeguarding against data loss, system failures, and downtime.
You will find this term commonly used in IT Governance, Security
The process of assigning available IT resources, such as personnel, hardware, and software, to projects and tasks to optimize performance and achieve strategic goals.
You will find this term commonly used in IT Management, General IT
The process of identifying, assessing, and controlling threats to an organization's capital and earnings. These threats, or risks, could stem from a wide variety of sources, including financial uncertainty, legal liabilities, technology issues, strategic management errors, accidents, and natural disasters.
You will find this term commonly used in IT Governance, Security
A structured framework used to define and guide the process of implementing security measures and controls in an organization, including the physical and software components necessary to protect IT resources.
You will find this term commonly used in Security, Cybersecurity
A structured document or database containing information about all live IT services, including those available for deployment. It is part of the service portfolio and is managed by service portfolio management.
You will find this term commonly used in General IT, IT Service Management
The process of creating and maintaining an IT service catalog, which provides a detailed list of IT services offered to customers, including descriptions, pricing, and ordering information.
You will find this term commonly used in IT Service Management, General IT
The process of managing risks that could seriously impact IT services. It ensures that the IT service provider can always provide minimum agreed service levels, by reducing the risk to an acceptable level and planning for the recovery of IT services.
You will find this term commonly used in IT Service Management, Security
The activities performed by an IT organization to plan, deliver, operate, and control IT services offered to customers, based on agreed service levels.
You will find this term commonly used in IT Service Management, General IT
A stage in the ITIL Service Lifecycle that focuses on designing new IT services, including the processes, policies, and documentation, to meet the needs of the business and users.
You will find this term commonly used in IT Service Management, IT Governance
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