Course Description

This course covers the following topics in order to prepare students for the Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician exam: Identifying cause of and resolving desktop application issues, identifying cause of and resolving networking issues, managing and maintaining systems that run Windows 7 client, supporting mobile users. and identifying cause of and resolving security issues.

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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Additional information

14 Hours 20 Minutes

96 Course Videos

58 Test Questions

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Course Videos

This course contains the following modules and videos. Click the down arror to view video details.

Module 1: Installing, Upgrading, and Migrating to Windows 7
  • Introduction To Exam 685 Windows 7 Enterprise Desktop Support Technician
  • Introduction To Installing Upgrading And Migrating To Windows 7
  • Windows 7 Pre-Installation Requirements
  • Installing Windows 7-Part1
  • Installing Windows 7-Part2
  • Installing Windows 7-Part3
  • Overview Of Image Based Installations-Part1
  • Overview Of Image Based Installations-Part2
  • Overview Of Image Based Installations-Part3
  • Configuring Application Compatibility
  • Chapter 1 Summary
Module 2: Configuring Disks And Device Drivers
  • Introduction To Configuring Disks And Device Drivers
  • Managing And Maintaining Disks-Part1
  • Managing And Maintaining Disks-Part2
  • Managing And Maintaining Disks-Part3
  • Installing And Configuring Device Drivers
  • Chapter 2 Summary
Module 3: Configuring File Access And Printers
  • Introduction To Configuring File Access And Printers
  • Overview Of Authentication And Authorization
  • Managing File Access-Part1
  • Managing File Access-Part2
  • Managing Shared Folders-Part1
  • Managing Shared Folders-Part2
  • Configuring File Compression
  • Managing Printing
  • Chapter 3 Summary
Module 4: Indentifying And Resolving Log on Problems
  • Introduction To Identifying And Resolving Logon Problems
  • Understanding Authentication
  • Managing Computer Accounts
  • Additional Network Services-Part1
  • Additional Network Services-Part2
  • Troubleshooting User Properties
  • Resolving Logon Issues
  • Chapter 4 Summary
Module 5: Configuring Network Connectivity
  • Introduction To Configuring Network Connectivity
  • Configuring TCPIP Connectivity-Part1
  • Configuring TCPIP Connectivity-Part2
  • Configuring TCPIP Connectivity-Part3
  • Automatic IP Address Allocation
  • Name Resolution
  • Wireless Networking-Part1
  • Wireless Networking-Part2
  • Wireless Networking-Part3
  • Chapter 5 Summary
Module 6: Troubleshooting Network Issues
  • Introduction To Troubleshooting Network Issues
  • Troubleshooting Network Connectivity-Part1
  • Troubleshooting Network Connectivity-Part2
  • Troubleshooting Network Connectivity-Part3
  • Troubleshooting Name Resolution-Part1
  • Troubleshooting Name Resolution-Part2
  • Troubleshooting Name Resolution-Part3
  • Troubleshooting Network Printing-Part1
  • Troubleshooting Network Printing-Part2
  • Troubleshooting Network Printing-Part3
  • Chapter 6 Summary
Module 7: Mobile Computing And Remote Access
  • Introduction To Mobile Computing And Remote Access
  • Configuring Mobile Computer And Device Settings
  • Using Remote Control Tools
  • Configuring And Troubleshooting Remote Access-Part1
  • Configuring And Troubleshooting Remote Access-Part2
  • Configuring And Troubleshooting Remote Access-Part3
  • Configuring And Troubleshooting Remote Access-Part4
  • Configuring Branch Cache Managing Computer Accounts
  • Chapter 7 Summary
Module 8: Securing Windows 7 Desktops
  • Introduction To Securing Windows 7 Desktops
  • Overview Of Security Management-Part1
  • Overview Of Security Management-Part2
  • Overview Of Security Management-Part3
  • User Account Control
  • Application Restrictions-Part1
  • Application Restrictions-Part2
  • Configuring The Windows Firewall-Part1
  • Configuring The Windows Firewall-Part2
  • Configuring The Windows Firewall-Part3
  • Configuring The Windows Firewall-Part4
  • Securing And Troubleshooting Internet Explorer-Part1
  • Securing And Troubleshooting Internet Explorer-Part2
  • Securing And Troubleshooting Internet Explorer-Part3
  • Chapter 8 Summary
Module 9: Optimizing And Troubleshooting Performance And Reliabilty
  • Introduction To Optimizing And Troubleshooting Performance And Reliability
  • Overview Of Performance And Reliability Tools-Part1
  • Overview Of Performance And Reliability Tools-Part2
  • Optimizing Performance-Part1
  • Optimizing Performance-Part2
  • Dealing With Hardware Failure
  • Chapter 9 Summary
Module 10: Maintaining Windows 7 Desktops
  • Introduction To Maintaining Windows 7 Desktops
  • Troubleshooting Utilities-Part1
  • Troubleshooting Utilities-Part2
  • Troubleshooting Utilities-Part3
  • Troubleshooting Utilities-Part4
  • Backing Up And Restoring Data
  • Using System Restore
  • Configuring Windows Update
  • Chapter 10 Summary
  • Conclusion

Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician


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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

Practice Quizzes and Exams

ITU Online's custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.

Microsoft 70-685 Pro: Windows 7, Enterprise Desktop Support Technician

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