Practices and strategies within IT to reduce the environmental impact of technology operations, including energy efficiency, resource conservation, and responsible disposal.
You will find this term commonly used in IT Management, Environmental IT
The discipline of ensuring that IT infrastructure is obtained at the most effective price (which does not necessarily mean cheapest) and calculating the cost of providing IT services so that an organization can understand the costs of its IT services.
You will find this term commonly used in IT Management, General IT
A set of guidelines, best practices, and standards designed to provide a structured approach to IT management, governance, and operations, examples include ITIL, COBIT, and TOGAF.
You will find this term commonly used in IT Governance, General IT
The framework that ensures IT investments support business objectives. It involves leadership, organizational structures, and processes that ensure that the enterprise's IT sustains and extends the organization's strategies and objectives.
You will find this term commonly used in General IT, Management
A set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business, aiming to improve efficiency and achieve predictable service delivery.
You will find this term commonly used in IT Service Management, IT Governance
The process of making IT infrastructure as efficient, cost-effective, and scalable as possible, often through virtualization, cloud computing, and other modernization strategies.
You will find this term commonly used in IT Management, Cloud Computing
The process of capturing, distributing, and effectively using knowledge within the IT department and across the organization to improve decision-making and performance.
You will find this term commonly used in IT Service Management, General IT
The administration of leasing agreements for IT equipment, ensuring optimal financial and operational management of technology assets.
You will find this term commonly used in IT Management, Finance
A framework used by organizations to assess the maturity and effectiveness of various IT processes within the organization, guiding improvements and benchmarking progress.
You will find this term commonly used in IT Management, General IT
The analysis of data from IT operations to gain insights into performance, identify trends, and predict future issues or outages.
You will find this term commonly used in IT Management, Data Analysis
The use of software tools and technologies to automate routine IT tasks, improving efficiency, reducing errors, and freeing up staff for more strategic work.
You will find this term commonly used in IT Management, Automation
The administration of technology and application components that support an organization’s IT infrastructure, focusing on the daily tasks related to the management of technology components.
You will find this term commonly used in IT Service Management, General IT
The process of continually refining and improving the efficiency, performance, and cost-effectiveness of IT operations and services.
You will find this term commonly used in IT Management, General IT
The use of external service providers to effectively deliver IT-enabled business process, application service and infrastructure solutions for business outcomes.
You will find this term commonly used in General IT, Management
Various frameworks and agreements through which businesses delegate IT functions and services to external providers, ranging from infrastructure and software development to support and maintenance.
You will find this term commonly used in IT Management, General IT
The practice of comparing the performance of an organization's IT services and processes against industry standards or best practices to identify areas for improvement.
You will find this term commonly used in IT Management, General IT
The process of monitoring and managing the performance of IT services and infrastructure, ensuring they meet the agreed-upon performance standards and service level agreements (SLAs).
You will find this term commonly used in IT Service Management, IT Governance
A set of policies and standards that govern the use and management of IT resources within an organization, aiming to ensure compliance, security, and efficient operation.
You will find this term commonly used in IT Governance, Security
The process of reviewing and assessing the IT investments, projects, and assets of an organization to align them with business objectives and to prioritize resource allocation.
You will find this term commonly used in IT Management, General IT
The application of systematic management to large classes of items managed by enterprise Information Technology (IT) capabilities, including investments, projects, and applications.
You will find this term commonly used in General IT, IT Management
The series of activities and procedures necessary to acquire information technology products and services.
You will find this term commonly used in General IT, IT Management
A set of guidelines that govern the process of acquiring IT hardware, software, and services, ensuring fair, transparent, and efficient purchasing decisions.
You will find this term commonly used in IT Management, General IT
The process of planning, organizing, and delineating responsibility for the completion of an organization's specific information technology (IT) goals.
You will find this term commonly used in Project Management, General IT
Plans, initiates, and manages information technology projects, overseeing the progress and ensuring alignment with business goals.
You will find this term commonly used in Project Management, IT Strategy
The centralized management of one or more portfolios that include identifying, prioritizing, authorizing, managing, and controlling IT projects and programs to achieve specific strategic business objectives.
You will find this term commonly used in IT Management, Project Management
The systematic process of verifying and validating that a product or service meets the specified requirements, focusing on enhancing the development and maintenance processes.
You will find this term commonly used in IT Management, Development
The ability of an IT system to adapt to and recover from disruptions, ensuring continuous business operations and safeguarding against data loss, system failures, and downtime.
You will find this term commonly used in IT Governance, Security
The process of assigning available IT resources, such as personnel, hardware, and software, to projects and tasks to optimize performance and achieve strategic goals.
You will find this term commonly used in IT Management, General IT
The process of identifying, assessing, and controlling threats to an organization's capital and earnings. These threats, or risks, could stem from a wide variety of sources, including financial uncertainty, legal liabilities, technology issues, strategic management errors, accidents, and natural disasters.
You will find this term commonly used in IT Governance, Security
A structured framework used to define and guide the process of implementing security measures and controls in an organization, including the physical and software components necessary to protect IT resources.
You will find this term commonly used in Security, Cybersecurity
A structured document or database containing information about all live IT services, including those available for deployment. It is part of the service portfolio and is managed by service portfolio management.
You will find this term commonly used in General IT, IT Service Management
The process of creating and maintaining an IT service catalog, which provides a detailed list of IT services offered to customers, including descriptions, pricing, and ordering information.
You will find this term commonly used in IT Service Management, General IT
The process of managing risks that could seriously impact IT services. It ensures that the IT service provider can always provide minimum agreed service levels, by reducing the risk to an acceptable level and planning for the recovery of IT services.
You will find this term commonly used in IT Service Management, Security
The activities performed by an IT organization to plan, deliver, operate, and control IT services offered to customers, based on agreed service levels.
You will find this term commonly used in IT Service Management, General IT
A stage in the ITIL Service Lifecycle that focuses on designing new IT services, including the processes, policies, and documentation, to meet the needs of the business and users.
You will find this term commonly used in IT Service Management, IT Governance
A single point of contact within a company for managing customer queries and issues related to IT services, providing support and ensuring timely resolution of problems.
You will find this term commonly used in IT Service Management, Customer Service
A formal agreement between an IT service provider and a customer specifying the level of service, response times, and responsibilities of both parties.
You will find this term commonly used in IT Service Management, IT Governance
The activities that are performed by an organization to design, plan, deliver, operate and control information technology (IT) services offered to customers.
You will find this term commonly used in General IT, Management
A business model in which IT services are centralized within an organization to improve efficiency, reduce costs, and provide standardized services to multiple departments or business units.
You will find this term commonly used in IT Management, General IT
The difference between the IT skills needed by employers to achieve business objectives and the skills that employees actually possess, often leading to challenges in project delivery and innovation.
You will find this term commonly used in IT Management, Human Resources
The approach an organization takes to determine how and where services or components of IT service delivery will be provided, whether in-house, outsourced, or a combination of both.
You will find this term commonly used in IT Management, General IT
The practice of supplementing the existing staff with additional temporary workers or contractors to meet project demands or fill specific skill gaps.
You will find this term commonly used in IT Management, Human Resources
Established guidelines and technical specifications that ensure interoperability and compatibility among different IT systems, devices, and applications.
You will find this term commonly used in General IT, Networking
Adherence to a set of guidelines or standards developed by standardization organizations or industry groups to ensure that IT products, services, and processes meet specific requirements for quality, compatibility, and security.
You will find this term commonly used in General IT, Security
The ongoing process of reviewing and ensuring that IT practices, systems, and products comply with established standards, regulations, and policies.
You will find this term commonly used in IT Governance, Security
The process of defining an organization's technology strategy and roadmap, aligning IT goals with business objectives to guide the development and management of IT resources.
You will find this term commonly used in IT Governance, General IT
A comprehensive plan that outlines how technology should be used to meet IT and business goals. It includes aspects such as technology direction, IT infrastructure, and IT governance policies.
You will find this term commonly used in General IT, IT Governance
Efforts to minimize the environmental impact of IT operations through energy-efficient technologies, reducing waste, and promoting recycling and sustainable resource use.
You will find this term commonly used in Environmental IT, IT Management
The process of defining the architecture, components, modules, interfaces, and data for a system to satisfy specified requirements, aiming to create an effective IT solution.
You will find this term commonly used in General IT, Development
The process of linking together different computing systems and software applications physically or functionally, to act as a coordinated whole.
You will find this term commonly used in General IT, Development
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