Course Description

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Information Technology Infrastructure Library (ITIL®) - Service Operation

Additional information

10 Hours 2 Minutes

35 Course Videos

95 Test Questions

Course Videos

This course contains the following modules and videos. Click the down arror to view video details.

Module 1: Service Operation Introduction
  • Introduction
  • Syllabus Exam Overview And Testing Tips
  • Service Operation Introduction Part 1
  • Service Operation Introduction Part 2
  • Service Operation Introduction Part 3
  • Service Operation Introduction Part 4
  • Service Operation Introduction Part 5
Module 2: Service Management As a Practice
  • Service Management As A Practice Part 1
  • Service Management As A Practice Part 2
  • Service Management As A Practice Part 3
Module 3: Service Operation Principles
  • Service Operation Principles Part 1
  • Service Operation Principles Part 2
  • Service Operation Principles Part 3
  • Service Operation Principles Part 4
Module 4: Service Operation Process
  • Service Operation Process Part 1
  • Service Operation Process Part 2
  • Service Operation Process Part 3
  • Incident Management Part 1
  • Incident Management Part 2
  • Problem Management
  • Request Fulfillment
  • Access Management
Module 5: Common Service Operation Activities
  • Common Service Operation Activities Part 1
  • Common Service Operation Activities Part 2
  • Common Service Operation Activities Part 3
  • Common Service Operation Activities Part 4
Module 6: Organizing For Service Operation
  • Organizing For Service Operation Part 1
  • Organizing For Service Operation Part 2
  • Organizing For Service Operation Part 3
  • Roles Part 1
  • Roles Part 2
Module 7: Technology Considerations
  • Technology Considerations
Module 8: Service Operation
  • Implementation Of Service Operation
  • Challenges Risks And Critical Success Factors
  • Conclusion

Information Technology Infrastructure Library (ITIL®) - Service Operation

$99.00

Information Technology Infrastructure Library (ITIL®) - Service Operation

Instructor Led Courses

All ITU Courses replicate a live class experience with an instructor on screen delivering the course's theories and concepts.

These lectures are pre-recorded and available to the user 24/7. They can be repeated, rewound, fast-forwarded.

Information Technology Infrastructure Library (ITIL®) - Service Operation

Visual Demonstrations, Educational Games & Flashcards

ITU recognizes that all students do not learn alike and different delivery mediums are needed in order to achieve success for a large student base. With that in mind, we deliver our content in a variety of different ways to ensure that students stay engaged and productive throughout their courses.

Information Technology Infrastructure Library (ITIL®) - Service Operation

Mobile Optimization & Progress Tracking

Our courses are optimized for all mobile devices allowing students to learn on the go whenever they have free time. Students can access their courses from anywhere and their progress is completely tracked and recorded.

Information Technology Infrastructure Library (ITIL®) - Service Operation

Practice Quizzes and Exams

ITU Online's custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.

Information Technology Infrastructure Library (ITIL®) - Service Operation

World Class Learning Management System

ITU provides the next generation learning management system (LMS). An experience that combines the feature set of traditional Learning Management Systems with advanced functionality designed to make learning management easy and online learning engaging from the user’s perspective.

Need help? Call our support team at (855) 488-5327

ITU Online IT Training

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