Information Technology Infrastructure Library (ITIL®) – Service Operation

$599.00

Description

Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation considerations of ITIL® service operation.

We are in the process of becoming accredited for this course by ACQUIROS. ACQUIROS is an Examination Institute of AXELOS Limited.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Outline

Module 1: Service Operation Introduction

1.1 Introduction

1.2 Syllabus Exam Overview And Testing Tips

1.3 Service Operation Introduction Part 1

1.4 Service Operation Introduction Part 2

1.5 Service Operation Introduction Part 3

1.6 Service Operation Introduction Part 4

1.7 Service Operation Introduction Part 5

Module 2: Service Management As a Practice

2.1 Service Management As A Practice Part 1

2.2 Service Management As A Practice Part 2

2.3 Service Management As A Practice Part 3

Module 3: Service Operation Principles

3.1 Service Operation Principles Part 1

3.2 Service Operation Principles Part 2

3.3 Service Operation Principles Part 3

3.4 Service Operation Principles Part 4

Module 4: Service Operation Process

4.1 Service Operation Process Part 1

4.2 Service Operation Process Part 2

4.3 Service Operation Process Part 3

4.4 Incident Management Part 1

4.5 Incident Management Part 2

4.6 Problem Management

4.7 Request Fulfillment

4.8 Access Management

Module 5: Common Service Operation Activities

5.1 Common Service Operation Activities Part 1

5.2 Common Service Operation Activities Part 2

5.3 Common Service Operation Activities Part 3

5.4 Common Service Operation Activities Part 4

Module 6: Organizing For Service Operation

6.1 Organizing For Service Operation Part 1

6.2 Organizing For Service Operation Part 2

6.3 Organizing For Service Operation Part 3

6.4 Roles Part 1

6.5 Roles Part 2

Module 7: Technology Considerations

7.1 Technology Considerations

Module 8: Service Operation

8.1 Implementation Of Service Operation

8.2 Challenges, Risks, And Critical Success Factors

8.3 Conclusion