Course Description

The Cisco Certified Network Associate Voice (CCNA Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco CCNA Voice certification validates that the IT professional has the required skill set for specialized job roles in voice technologies, such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.

The CCNA Voice certification assesses skills and knowledge related to the Cisco Unified Communications Manager. It is typically employed by large organizations such as governments, large companies, and colleges. Additionally, the CCNA Voice Certification assesses skills and knowledge related to the Cisco Call Manager Express (CME) and Cisco Unity Express (CUE) solutions typically used by medium and small organizations such as companies with less than 2,000 employees, retail businesses, and small school districts.

Note: Certification for this exam has been retired by Cisco. It continues to serve as a valuable resource for users looking to obtain an understanding of VoIP technology and in working with legacy voice systems.

Course Lesson Video

Take this opportunity to view a sample of our CCNA Voice Training course in the video below.

Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

Additional information

14 Hours 25 Minutes

84 Course Videos

Course Videos

This course contains the following modules and videos. Click the down arror to view video details.

Module 1: Introduction
  • Intro Part 1
  • Intro Part 2
  • Intro Part 3
  • Intro Part 4
  • Intro Part 5
  • Intro Part 6
  • Intro Part 7
Module 2: Telephony
  • Telephony Part 1
  • Telephony Part 2
  • Telephony Part 3
  • Telephony Part 4
Module 3: Basic Call Routing
  • Basic Call Routing Part 1
  • Basic Call Routing Part 2
  • Basic Call Routing Part 3
Module 4: VOIP Call Routing
  • VOIP Call Routing Part 1
  • VOIP Call Routing Part2
  • VOIP Call Routing Part 3
  • VOIP Call Routing Part 4
  • VOIP Call Routing Part 5
Module 5: CUCME Call Routing Basics
  • CUCME Call Routing Basics Part 1
  • CUCME Call Routing Basics Part 2
  • CUCME Call Routing Basics Part 3
  • CUCME Call Routing Basics Part 4
  • CUCME Call Routing Basics Part 5
  • CUCME Call Routing Basics Part 6
  • CUCME Call Routing Basics Part 7
  • CUCME Call Routing Basics Part 8
  • CUCME Call Routing Basics Part 9
  • CUCME Call Routing Basics Part 10
  • CUCME Call Routing Basics Part 11
Module 6: Preparing Network For Voice
  • Preparing Network For Voice Part 1
  • Preparing Network For Voice Part 2
  • Preparing Network For Voice Part 3
  • Preparing Network For Voice Part 4
  • Preparing Network For Voice Part 5
  • Preparing Network For Voice Part 6
Module 7: IP Phone Behavior
  • IP Phone Behavior
Module 8: CUCME Administration Basics
  • CUCME Administration Basics Part 1
  • CUCME Administration Basics Part 2
  • CUCME Administration Basics Part 3
  • CUCME Administration Basics Part 4
Module 9: CUCME StandUp
  • CUCME Stand Up Part 1
  • CUCME Stand Up Part 2
  • CUCME Stand Up Part 3
  • CUCME Stand Up Part 4
  • CUCME Stand Up Part 5
Module 10: CUCME StandUp Part 2
  • CUCME Stand Up2 Part 1
  • CUCME Stand Up2 Part 2
Module 11: CUCME StandUp CUCME
  • CUCME Stand Up CUCME Part 1
  • CUCME Stand Up CUCME Part 2
  • CUCME Stand Up CUCME Part 3
Module 12: End Users and End User Interfaces
  • End Users And End User Interfaces Part 1
  • End Users And End User Interfaces Part 2
  • End Users And End User Interfaces Part 3
Module 13: Endpoint Implementation
  • Endpoint Implementation Part 1
  • Endpoint Implementation Part 2
  • Endpoint Implementation Part 3
  • Endpoint Implementation Part 4
Module 14: Call Coverage
  • Call Coverage Part 1
  • Call Coverage Part 2
  • Call Coverage Part 3
  • Call Coverage Part 4
  • Call Coverage Part 5
  • Call Coverage Part 6
  • Call Coverage Part 7
  • Call Coverage Part 8
  • Call Coverage Part 9
Module 15: Calling Restrictions and Routing
  • Calling Restrictions And Routing Part 1
  • Calling Restrictions And Routing Part 2
  • Calling Restrictions And Routing Part 3
  • Calling Restrictions And Routing Part 4
  • Calling Restrictions And Routing Part 5
  • Calling Restrictions And Routing Part 6
Module 16: CUCME Advance Call Coverage
  • CUCME Advance Call Coverage Part 1
  • CUCME Advance Call Coverage Part 2
Module 17: Implementing Unity Connection
  • Implementing Unity Connection Part 1
  • Implementing Unity Connection Part 2
  • Implementing Unity Connection Part 3
  • Implementing Unity Connection Part 4
  • Implementing Unity Connection Part 5
  • Implementing Unity Connection Part 6
  • Implementing Unity Connection Part 7
  • Implementing Unity Connection Part 8
  • Outro

Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

$99.00

Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

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Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

Visual Demonstrations, Educational Games & Flashcards

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Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

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Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

Practice Quizzes and Exams

ITU Online's custom practice exams prepare you for your exams differently and more effectively than the traditional exam preps on the market. Students will have practice quizzes after each module to ensure you are confident on the topic you are learning.

Cisco 640-461: CCNA Voice - ICOMM v8.0 - Cisco Voice and Unified Communications Administration

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