What is it? The CISM framework for enterprise Incident Management aligns closely with its four domains: Information Risk Management, Governance, Program Development and Management, and Incident Management and Response.
Example For instance, Governance in CISM ensures that the Incident Management process aligns with the organization’s overall business objectives and compliance requirements.
Who is Responsible?
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What is it? Governance sets the strategic direction for Incident Management, ensuring that it aligns with business objectives and compliance requirements.
Example A governance board may set a policy that all incidents must be resolved within a certain timeframe to minimize business impact.
Who is Responsible?
What is it? These are the guidelines and standard operating procedures that dictate how incidents are to be managed.
Example A policy might state that all incidents must be reported to a centralized incident response team within 30 minutes of discovery.
Who is Responsible?
What is it? This phase involves preparing the organization to effectively handle incidents. This includes setting up an incident response team, defining roles, and equipping them with the necessary tools and processes.
Example Creating an Incident Response Plan (IRP) that outlines the steps to be taken when an incident occurs.
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What is it? This phase focuses on detecting incidents through continuous monitoring of the IT environment.
Example Using Security Information and Event Management (SIEM) systems to monitor logs and generate alerts for suspicious activities.
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What is it? This phase aims to contain the incident to prevent further damage. This could involve isolating affected systems or blocking malicious IP addresses.
Example In case of a malware outbreak, affected systems are isolated from the network to prevent the spread of malware.
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What is it? During this phase, the root cause of the incident is identified and completely removed from the environment.
Example If the incident was caused by a phishing email, the eradication phase would involve removing the email from all systems and conducting a forensic analysis to understand how the breach occurred.
Who is Responsible?
What is it? During this phase, normal operations are restored, and systems are monitored for signs of weaknesses that could be exploited again.
Example After removing a malware infection, systems are patched, and normal operations are resumed. Continuous monitoring is put in place to prevent re-infection.
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What is it? After the incident is handled, an analysis is conducted to learn from the incident and improve future response.
Example A post-incident report is created that outlines what went well, what could be improved, and what can be learned for future incidents.
Who is Responsible?
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What is it? Incident Management Software are specialized tools designed to assist in logging, tracking, and managing incidents. They often integrate with other systems to provide a centralized view of security events.
Example Software like ServiceNow or Jira can be used to track incidents, assign tasks, and manage workflows.
Who is Responsible?
What is it? These are specialized tools used for investigating the root cause of an incident. They can analyze system logs, network traffic, and other data to provide insights into the incident.
Example Wireshark could be used for packet capture and network analysis during a data breach investigation.
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What is it? These are tools used for effective communication among the incident response team and with other stakeholders. This could range from secure messaging apps to incident-specific dashboards.
Example Slack or Microsoft Teams channels dedicated to incident response for real-time communication.
Who is Responsible?
What is it? This metric measures the time taken from the moment an incident is detected until it is resolved. It is crucial for assessing the effectiveness of the incident management process.
Example If the average response time for high-severity incidents is decreasing over time, it’s an indicator of an improving incident management process.
Who is Responsible?
What is it? This is often measured through Key Performance Indicators (KPIs) like the number of incidents contained within a certain time frame or the impact level of incidents handled.
Example A KPI could be the percentage of incidents resolved within the first hour of detection.
Who is Responsible?
Enterprise Incident Management in the context of CISM refers to the structured approach for handling and responding to security incidents that affect an organization’s IT infrastructure at an enterprise level. It aligns closely with the four domains of CISM: Information Risk Management, Governance, Program Development and Management, and Incident Management and Response.
Governance sets the strategic direction for Enterprise Incident Management, ensuring that it aligns with the organization’s overall business objectives and compliance requirements. The governance board may set policies, such as timeframes for incident resolution, to minimize the business impact.
Tools commonly used in Enterprise Incident Management include Incident Management Software like ServiceNow or Jira for tracking incidents, Forensic Tools like Wireshark for investigating the root cause, and Communication Platforms like Slack or Microsoft Teams for effective communication among the incident response team.
Important metrics or KPIs include Incident Response Time, which measures the time taken from incident detection to resolution, and the Effectiveness of Incident Management, which could be measured through KPIs like the number of incidents contained within a certain time frame or the impact level of incidents handled.
Different roles are responsible for various phases. For example, Security Analysts and Network Administrators are generally responsible for Incident Identification. The Enterprise Incident Response Team and CISM-Certified Managers play a key role in Incident Classification and Response. IT Staff and Forensic Analysts are involved in the Recovery and Eradication phases, respectively.
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