| VPN (Virtual Private Network) | A technology that creates a safe and encrypted connection over a less secure network, such as the internet. |
| Antivirus Software | A program designed to detect and remove viruses and other malicious software from computers and networks. |
| DHCP (Dynamic Host Configuration Protocol) | A network management protocol used to automate the process of configuring devices on IP networks. |
| WPA2 (Wi-Fi Protected Access 2) | A security protocol and security certification program developed to secure wireless computer networks. |
| SSD (Solid State Drive) | A type of mass storage device similar to a hard disk drive but using flash memory to store data, providing faster access to data. |
| Hypervisor | A piece of computer software, firmware, or hardware that creates and runs virtual machines by separating the underlying physical hardware from the operating system. |
| LAN (Local Area Network) | A network that connects computers and devices in a limited geographical area such as home, school, computer laboratory, or office building. |
| WAN (Wide Area Network) | A telecommunications network that extends over a large geographical area for the primary purpose of computer networking. |
| Firewall | A network security system that monitors and controls incoming and outgoing network traffic based on predetermined security rules. |
| Cloud Services | Services made available to users on demand via the internet from a cloud computing provider’s servers, as opposed to being provided from a company’s own on-premises servers. |
| Database Management | The process of storing, retrieving, and managing data in databases. |
| BYOD (Bring Your Own Device) | A policy that allows employees to bring personally owned devices (laptops, tablets, smartphones) to their workplace, and to use those devices to access privileged company information and applications. |
| Data Backup | The process of copying and archiving computer data so it may be used to restore the original after a data loss event. |
| Data Recovery | The process of restoring data that has been lost, accidentally deleted, corrupted, or made inaccessible for any reason. |
| Network Security | The practice of preventing and protecting against unauthorized intrusion into corporate networks. |
| ITIL (Information Technology Infrastructure Library) | A set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. |
| Help Desk Software | Software that helps companies resolve customer inquiries and issues through issue tracking and resolution. |
| Virtualization | The process of creating a virtual version of something, such as a server, storage device, network, or even an operating system. |
| IP (Internet Protocol) Address | A unique string of numbers separated by periods that identifies each computer using the Internet Protocol to communicate over a network. |
| CAD (Computer Aided Design) | The use of computer systems to aid in the creation, modification, analysis, or optimization of a design. |
| System Patches | Code changes that are applied to software to update, fix, or improve it, including fixing security vulnerabilities and other bugs. |
| Router | A networking device that forwards data packets between computer networks. |
| Switch | A networking device that connects devices together on a computer network by using packet switching to receive, process, and forward data to the destination device. |
| Intrusion Detection System (IDS) | A device or software application that monitors a network or systems for malicious activity or policy violations. |
| Encryption | The process of converting information or data into a code, especially to prevent unauthorized access. |
| Disaster Recovery | A set of policies, tools, and procedures to enable the recovery or continuation of vital technology infrastructure and systems following a natural or human-induced disaster. |
| Network Connectivity | The ability of a computer, program, device, or system to connect to networks. |
| Cloud Storage | A model of computer data storage in which the digital data is stored in logical pools, said to be on “the cloud”, i.e., hosted on multiple servers. |
| Technical Documentation | The documentation of processes, procedures, and instructions that are necessary to successfully implement a product or process. |
| System Optimization | The process of modifying a system to make some aspect of it work more efficiently or use fewer resources. |
